Frequently Asked Questions


Who is Isora?

Isora is a female-owned and female-founded company in Singapore. Read more about us here.

Shipping / Returns

How much does shipping cost?

Shipping within Singapore is free for all orders.

How long does delivery take?

Delivery takes 2-4 working days from the date of your order.

Can I self-collect my order?

Unfortunately, we do not provide self-collections at this time.

How can I track my order?

You should have received an email from us with your tracking information. If not, do check your junk mail folder.

If it's still not there, please send us an email at

What if I'm not at home during delivery?

Not to worry. Our courier partner will contact you if you're not at home during delivery, to either reschedule the delivery, or request to leave it at your door. However, we are not able to be responsible for lost parcels for items delivered in this way.

Can I add a personalised note to my order?

Yes! If you'd like to leave a message for the recipient, simply type the message in the comments at checkout with a maximum of 55 characters only. Your message will be printed on the order note that arrives with the order. Unfortunately, we do not provide handwritten notes with your order.

Glow Guarantee

What is the Glow Guarantee?

It means there's no risk when you order from us! 

We are proud to offer a 60-day money back guarantee (called the Glow Guarantee) for all our products.

Should you be unsatisfied with your order at any time, please reach out to us at We'd be happy to provide a full refund upon return of your items (or remaining unconsumed items).

Full terms and conditions available here.


When should I take HyperGlow?

We recommend consuming HyperGlow in the morning to maximise it's stress relieving effects, and for optimal absorbtion.

Alternatively, HyperGlow can be consumed at night before bed, to aid in providing restful sleep.

How much HyperGlow should I take?

Drink HyperGlow once a day for improvement. Drink HyperGlow once every 2 days for maintenance.

Results are usually visible after ~30 days of daily intake. Individual results may vary.

What flavour is HyperGlow?

HyperGlow is berry-flavoured.

What does HyperGlow taste like?

HyperGlow tastes like berries, with a pleasant juice-like profile that is enjoyable to consume, with no fishy aftertaste.

We use natural ingredients and flavors to create a refreshing and delicious collagen drink. We're confident that you'll find HyperGlow's taste satisfying, but if you're not completely convinced, we offer a satisfaction guarantee so you can try it risk-free.

Is HyperGlow Halal-certified?

While HyperGlow is manufactured in a Halal-certified facility using Halal-certified ingredients, it has not been Halal-certified.

How does HyperGlow work?

HyperGlow is formulated with CalmComplex to provide stress protection for skin.

Unlike other collagen drinks, when you consume HyperGlow, you'll experience a sensation of calmness and relaxation within an hour or so. 

CalmComplex helps regulate the body's stress response, reducing its negative impact on your skin's collagen production.

1. Magnesium for Stress Relief

Magnesium is one of the primary ingredients of CalmComplex. 

Most people do not get sufficient Magnesium in their diet. For example, approximately half of the people in the U.S. do not get enough magnesium.

Magnesium has been found to reduce subjective anxiety and stress. It is responsible for regulating neurotransmitters, such as serotonin and gamma-aminobutyric acid (GABA), which are important for mood regulation and stress reduction. 

It also acts as a natural relaxant by blocking the entry of calcium into nerve cells, leading to reduced nerve excitation and promoting relaxation.

2. L-Theanine for Stress Relief

L-Theanine is one of the primary ingredients of CalmComplex. 

L-Theanine has been shown to have a relaxing effect on blood vessels and cardiovascular function, helping to maintain healthy blood pressure and heart rate levels during stressful situations.

It also enhances relaxation and promotes a calm state of mind, by stimulating the production of alpha brain waves, increasing GABA production, and regulate cortisol levels. 

L-Theanine is responsible for the calming effect of HyperGlow. 

3. Collagen for Skin Renewal

HyperGlow is fortified with 5500mg of collagen per bottle. Collagen supplementation is known for its effectiveness in reducing wrinkles and improving skin hydration. 

A meta-analysis showed that supplementation with collagen amounts as low as 2500mg per day has been sufficient to show effects over 90 days.

By providing your body with an ample supply of collagen, HyperGlow supports the natural processes that enhance skin elasticity, diminish the appearance of wrinkles, and promote a more youthful complexion. 

4. Vitamins C and E: Antioxidants for Glow

Vitamin C and Vitamin E are powerful antioxidants which support skin cell renewal by reducing oxidative stress. They helps to promote a radiant complexion, helping skin appear healthier, rejuvenated, and more vibrant.

5. Biotin for Hair and Nail Support

Biotin works to strengthen and nourish hair follicles, promoting hair growth and overall hair health. It also enhances the strength and integrity of nails, reducing brittleness and promoting healthy nail growth. 

You'll notice the positive impact on your hair and nails, as they become stronger, shinier, and more resilient.


What are the ingredients used in HyperGlow?

Here's the full list of ingredients used:

Marine Collagen 5500mg, Mix Berries Flavour, CalmComplex™ (Magnesium, L-Theanine), Vitamin C, Vitamin E, Potassium Sorbate, Xanthan Gum, Biotin, Sucralose, Sodium Benzoate

HyperGlow complies with all guidelines issued by the Health Sciences Authority and Singapore Food Agency.

What type of collagen is used in HyperGlow?

We use collagen from fish, also known as marine collagen. 

Marine collagen has optimal absorption and bioavailability due to a smaller particle size. 

Does HyperGlow Collagen contain sugar?

No. HyperGlow Collagen does not contain sugar.

How does HyperGlow relieve stress?

HyperGlow contains CalmComplex™, a combination of Magnesium and L-theanine. 

Magnesium is a mineral naturally found in leafy greens and nuts. L-theanine is an amino acid naturally found in tea.

When consumed, these ingredients regulate stress hormones like cortisol and epinephrine, helping you feel calm and relaxed, and stimulating collagen production. They're perfectly natural and safe for consumption.

How many calories are there in each bottle of HyperGlow Collagen?

There are 23 calories in each HyperGlow Collagen bottle (50ml), almost of which come from the collagen itself. 

Is HyperGlow vegan?

As HyperGlow contains collagen from fish, it is not vegan.

Is HyperGlow dairy-free?

Yes, HyperGlow is dairy-free.

Is HyperGlow made from natural ingredients?

Almost all ingredients in HyperGlow are natural and / or naturally occuring.

The only exceptions are sweetener (sucralose) and flavour (berry flavour).  

Safety & Efficacy

Has HyperGlow been tested? Is it safe for consumption?

Yes, HyperGlow has been tested by a third-party independent laboratory to ensure safety and efficacy. 

Nutrition parameters have been assessed by BVAQ, an external, independent certified laboratory, to ensure that HyperGlow is compliant with guidelines issued by the Health Sciences Authority and Singapore Food Agency.

Is HyperGlow HSA-approved?

By law, the Health Sciences Authority (HSA) does not approve dietary supplements which are of food nature, such as collagen drinks. Instead, the Singapore Food Agency (SFA) regulates supplements of food nature. 

Isora has been registered with the SFA to import processed foods like HyperGlow. In addition, we abide by the Health Supplements Guidelines established by the HSA in July 2022, available here.

In addition, we have not only tested for stability with our manufacturers, but also conducted 3rd-party testing for potency of active ingredients, adulterants like heavy metals and microbes, allergens, rancidity and other unwanted contaminants.

Where is HyperGlow made?

HyperGlow is made in Kuala Lumpur, in an FDA-approved, GMP-certified, HACCP-certified and ISO22000:2018 certified facility.

How long will it take to see results from using HyperGlow?

Individual results may vary, but many users start noticing improvements in their skin within 3-4 weeks of daily consumption.

Does HyperGlow help for hair growth?

HyperGlow Collagen contains Biotin (vitamin B7), which is known to strengthen and nourish hair follicles, promote hair growth and hair health. 

When taken over a prolonged period, it can help users maintain stronger, shinier and more resilient hair.

Can I consume HyperGlow Collagen during pregnancy or while breastfeeding?

It is recommended to consult with your healthcare professional before consuming HyperGlow Collagen during pregnancy or while breastfeeding.

Can I consume HyperGlow Collagen while on medication?

It is recommended to consult with your healthcare professional before consuming HyperGlow Collagen while on medication.

Do collagen drinks work?

Collagen Supplementation Is Generally Effective

Collagen supplementation has shown general effectiveness in improving skin hydration, elasticity, and wrinkles. 

A meta-analysis of 19 controlled trials, with 1,125 participants aged between 20 and 70 years, revealed that oral supplementation with hydrolyzed collagen led to significant improvements in skin hydration, elasticity, and wrinkles.

Randomised controlled trials have also found that collagen supplements improve hydration, elasticity, and wrinkling in human skinespecially for older women.

In these studies, supplementation with collagen amounts as low as 2500mg per day has been sufficient to show effects over 90 days.

Warning: Stress Can Negate Effect of Collagen Supplementation

While collagen supplementation can be effective, high stress levels retard the body's ability to produce and renew collagen, negating the positive effects of collagen supplementation.

Stress has multiple negative effects on skinIncreased production of stress hormones like cortisol and epinephrine cause breakdown of existing collagen and reduce collagen production.

This leads to a worsening of skin health, causing wrinkles, inflammation, acne, psoriasis and a range of other skin conditions. 

Managing other factors that impact skin health, such as stress, diet, and lifestyle, is crucial for maximizing the potential benefits of collagen.

Are there any side effects?

There are no known side effects to the ingredients in HyperGlow.

However, if you are concerned or have allergies or sensitivities, we always recommend consulting your doctor before taking any of our products.

Can men take HyperGlow?

Absolutely! HyperGlow works for both men and women.

Storage / Delivery

How do I store HyperGlow? Does it need to be refrigerated?

No, HyperGlow collagen drinks do not have to be refrigerated. 

It is recommended to store HyperGlow Collagen in a cool, dry place, away from direct sunlight.

What is the shelf life of HyperGlow?

The shelf life of HyperGlow Collagen is at least 1 year from the date of shipment. 

Please refer to the expiration date printed on each bottle.

Can I ship HyperGlow internationally?

We do not offer international shipping for HyperGlow at this time.

Who should take HyperGlow?

HyperGlow is designed for women above 25 experiencing stress and its negative effects, especially on their skin. 

It is most suitable for those exposed to stressful environmental factors, such as any of the following:

  • Insufficient sleep (less than 7 hrs/day)
  • Sleeping late (after 12 am)
  • Sleeping irregular hours
  • Long or irregular working hours
  • High-stress home / office environments
  • Crowded, noisy settings

General and Safety 

What's included?

TriTone Lifting Wand

HydraPulse Conduction Gel (50ml)

Charging Cradle

USB to USB-C Charging Cable

Power Adapter

60 Day Guarantee & 1 Year Warranty

User Guide

Is TriTone safe?

Short answer? Yes!

Microcurrent, radiofrequency and red light treatments are popular, well-researched options for safe and effective skin lifting and renewal.

TriTone complies with guidelines issued by the Health Sciences Authority in Singapore for aesthetic devices. The Health Sciences Authority does not consider these devices as high-risk devices.

In addition, TriTone has Conformité Européenne (CE) certifications for electronics safety.

However, TriTone is not suitable for the following persons:

• People with a cardiac pacemaker

• People with implanted defibrillators/stimulators

• People with electronic implanted devices or body aids

• People with a history of epilepsy or who may be subject to seizures

• People with allergies, atopic dermatitis, sensitive skin or other skin diseases

• People who have undergone eye surgery or other eye treatments / conditions

• People who have haemophilia or other blood disorders

• People who are immunocompromised or have weakened immunity

• Pregnant women

• People with cancer/tumors

• Children

Free shipping?

Yes! We offer free shipping anywhere in Singapore, delivered in 2-4 working days.

Effectiveness and Usage

Does using TriTone hurt?

Nope! Using TriTone is painless. 

On higher settings, the microcurrent may cause a tickling sensation in the muscles for some people. 

On the lower intensity levels, treatment is very mild.

When will I start seeing results?

Most customers notice an immediate lifting effect after just 1-2 uses. 

After 7-14 days of daily use, the lifting effect becomes longer-lasting. Most customers notice a tighter jawline and smoothening of wrinkles, as the facial muscles tone and tighten.
With 30 days or more of daily use, you'll notice your complexion is firmer, bouncier and has an improved 'glow'. The longer time frame allows deep collagen renewal to occur. 

Continued use will help to maintain the effects above. Please note that effects will vary depending on the condition of your skin, age and problem areas.

How often must I use TriTone?

We recommend using TriTone for at least 1 treatment a day, for 5-10 minutes each time.

While it's safe to do 2 treatments a day, this may not guarantee quicker results. The skin will take time to adjust to the treatment and synthesise collagen.

Are results permanent?

While the results from TriTone will not be permanent due to continued aging of skin over time, you will see more results with continued, consistent use. 

Just like how a healthy diet and regular exercise helps maintain a fit body, using TriTone consistently will continually rejuvenate your skin, making it look firmer, smoother and more radiant over time.

What's the gel for?

HydraPulse is a Hydrating Conduction Gel used to conduct microcurrent into the muscles. It is included with your TriTone purchase. 

HydraPulse has been formulated for use with TriTone, and is effective, safe and allergen-free. It contains Hyaluronic Acid and Aloe Vera, to provide high-quality hydration to your skin for the duration of the treatment.

The full list of HydraPulse ingredients are as follows:

Aqua, Carbomer, Allantoin, Aloe Vera Extract, Hyaluronic Acid, Phenoxyethanol, Glycerin, Butyl Glycol.

How long can the gel last?

Each bottle of HydraPulse Conduction Gel (50ml) lasts 40-60 days of daily treatment. This may vary based on individual use.

If you prefer, you can use any other oil-free, water-based serum or gel.

Please note that other substitutes may differ in terms of conduction ability, and could affect the quality of your treatment.

Okay, but why have I never heard of this before?

You probably have! Just not for home use.

Microcurrent, radiofrequency and red light treatments have been used in aesthetic spas / clinics for decades, safely and effectively.

In recent years, the technology has improved drastically, so we've been able to fit it all into a handheld device to bring the technology into your home.

Now, you can enjoy high-tech facial treatments at a fraction of the cost, without having to pay for the labour to administer the treatment in a salon.

Try it and you’ll know what we mean!

What if it doesn’t work for me?

We'll give you your money back! 

TriTone comes with a 100% satisfaction and money-back guarantee for 60 days. If it doesn’t work for you, send it back & we’ll refund you in full. 


Is TriTone suitable for my skin type?

Yes, treatment with TriTone is suitable for all skin types. 

However, as with any skincare treatment, it's always a good idea to do a patch test or consult with a skincare professional if you're concerned about potential reactions, especially if you have a known skin condition.

In addition, it's not advisable to use TriTone on broken or irritated skin. This is a standard precaution for all skincare devices, not just TriTone. The skin should be healed before resuming treatments. Always consult with a healthcare professional if you have any concerns about using skincare devices.

Is the HydraPulse conduction gel suitable for my skin type?

Yes, HydraPulse has been formulated for use with all skin types, including oily, dry or combination skin. It is fragrance-free and oil-free. 

The full list of HydraPulse ingredients are as follows:

Aqua, Carbomer, Allantoin, Aloe Vera Extract, Hyaluronic Acid, Phenoxyethanol, Glycerin, Butyl Glycol

Is it suitable if I have a skin condition?

If you have allergies, atopic dermatitis, sensitive skin or other skin diseases, it's recommended to consult with a healthcare professional before using TriTone.

While generally safe, it's important to ensure that the use of such devices won't exacerbate any existing conditions or cause unwanted reactions. 

A healthcare professional familiar with your personal medical history would provide the best guidance.

How does TriTone work with other skincare products?

TriTone is designed to enhance your existing skincare regimen. We recommend using TriTone right before your usual skincare routine. 

The included HydraPulse Conduction Gel acts as a primer, and aids in the conduction of the microcurrents through the skin during TriTone treatment.

After a TriTone treatment, the skin is primed to absorb skincare products more effectively, allowing you to maximize the benefits of both your skincare products and the TriTone device.